About VIADELA LTD

VIADELA LTD is an international home textile and decor brand based in the United Kingdom, specializing in custom-designed textile products for modern living spaces.

Our collections include:

• Curtains
• Pillow Covers
• Table Runners
• Tablecloths
• Wall Tapestries
• Beach Towels
• Decorative Home Textiles

Every design is carefully created to combine aesthetics, comfort, and quality craftsmanship. We aim to offer unique textile products that bring character and warmth into every home.

We proudly serve customers across the United Kingdom, Europe, and international markets through our online store.

Company Information

Company Name: VIADELA LTD
Company Registration Number: 17193283

Registered Office Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: support@viadela.co.uk
Website: www.viadela.co.uk

Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Since many of our products are custom-made and produced specifically for each order, preparation times may vary during busy periods.

Estimated Delivery Times

• United Kingdom: 3–7 business days
• Europe: 5–10 business days
• United States & International: 7–14 business days

Delivery times may vary depending on customs procedures, local courier services, weather conditions, and seasonal demand.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment in real time.

Customs & Import Taxes

International customers may be responsible for customs duties, VAT, import taxes, or additional fees required by local authorities. These charges are not included in product or shipping prices unless otherwise stated.

Shipping Delays

While we always aim to deliver orders on time, delays caused by customs, courier companies, or high seasonal demand may occasionally occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout. Orders returned due to incorrect or incomplete addresses may require an additional shipping fee for reshipment.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery at support@viadela.co.uk.

Refund Policy

At VIADELA LTD, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition
• Tags and original packaging must be included
• Proof of purchase is required

To request a return, please contact us at:

support@viadela.co.uk

Personalized & Custom-Made Products

Please note that we do not accept returns, cancellations, or exchanges for personalized or custom-made products.

Since many of our products are specially produced and customized according to each customer’s preferences, these items are created uniquely for the individual order and cannot be resold.

This includes:

• Name customized products
• Personalized designs
• Custom size requests
• Special order productions

We kindly ask customers to carefully review all customization details before placing an order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@viadela.co.uk with photos of the issue so we can resolve the matter as quickly as possible.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method within approximately 10 business days. Processing times may vary depending on your bank or payment provider.

European Union Customers

For non-personalized products shipped to the European Union, customers have the right to cancel or return their order within 14 days in accordance with EU consumer protection regulations.

However, this right does not apply to personalized or custom-made items produced specifically for the customer.

Terms of Service

By using our website and purchasing from VIADELA LTD, you agree to comply with our policies, terms, and conditions.

All content, product designs, graphics, images, and branding materials on this website are the intellectual property of VIADELA LTD and may not be copied, reproduced, or used commercially without written permission.

We reserve the right to:

• Refuse or cancel orders when necessary
• Update pricing or product information without prior notice
• Modify website content and policies at any time

Customers are responsible for reviewing our:

• Shipping Policy
• Refund Policy
• Privacy Policy
• Terms of Service

before placing an order.

VIADELA LTD is not responsible for delays caused by shipping carriers, customs procedures, or circumstances beyond our control.

For legal inquiries or customer support, please contact:
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