1. Information We Collect

We may collect the following information when you use our website:

  • Name and surname
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment and order information
  • Information provided through customer support requests

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and tracking information
  • Improve our products and website experience
  • Prevent fraudulent transactions and security risks
  • Send promotional emails if you subscribe to our newsletter

3. Payment Security

All payments are processed through secure third-party payment providers.
Viadela does not store or directly access your credit card information.

4. Information Sharing

We do not sell or rent your personal information to third parties.

Your information may only be shared with trusted service providers involved in:

  • Payment processing
  • Shipping and logistics
  • Website operations
  • Customer support services

5. Cookies

Our website uses cookies to improve browsing experience, analyze traffic, and personalize content.

You may disable cookies through your browser settings at any time.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data
  • Unsubscribe from marketing communications

For any privacy-related requests, please contact us.

7. Changes to This Policy

Viadela may update this Privacy Policy when necessary.
Any changes will be published on this page.

8. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

Email: support@viadela.co.uk
WhatsApp Support Available
Response time: within 24 business hours